Customer Relationship Management

CRM from Praxwave Technologies accelerate the growth of clients by delivering cost-effective improvements in sales and customer service. Having the right Customer relationship management solution for business is key to your success.

Customer Relationship Management (CRM) is managing the relationships you have with your customers. Businesses must have information about customers from its various channels, Information right from order initiation up to customer service call history

In today’s competitive market driven economy it is not only sufficient to provide your customers with the best service levels and customer experience over the short-term, but also analyze the transactional information to develop better services and products for your customer over the long run through the discovery of not-so-obvious insights into customers wants and needs.

Praxwave Technologies CRM practice is driven by the philosophy that we work for our customers’ customers. At Praxwave we believe that Customer Relationship Management is a strategy to help attract, retain and grow a profitable customer base. And the CRM packages are merely a means to help execute the CRM strategy.If you are a small business, or embarking on a start up, you will need a simple, straightforward website that will get you the online presence you need to get your business moving.

Praxwave Technologies is a fully featured web based Customer Relationship Management (CRM) and Sales Force Automation (SFA) solution to improve your sales productivity, boost up your win rates and grow your revenue. CRM-service also includes a full set of eMarketing, online survey and call center tools to integrate all customer knowledge to CRM. You can just start using CRM-service cloud services and take control of your work experience.

At our CRM practice we measure the success of our CRM projects using various metrics:

  • ROI on investment in CRM licenses and implementation by the client.
  • Reduced Transaction volume
  • Increased visibility of customer view
  • Reduced Transaction level cost

  • Our CRM solutions are designed to:

  • Differentiate the customer experience at every level
  • Reduce the cost and risk of solution implementation and management
  • Improve user decision-making and productivity
  • Realize the fastest possible return on investment